Finding a good managed IT services provider can give you the tools to improve your business. They provide you with the ability to augment or even completely replace your existing IT solution, allowing you to pursue projects previously too difficult.
In addition, IT services companies act as a source of expertise, giving organizations knowledge they’d otherwise not have access to. They can even help boost your productivity. However, making a careful choice when choosing your provider is critical to your success as an organization.
In order to make sure you make the best choice, we recommend going through a thorough examination process, and asking each prospective vendor some questions. Below is just a small sample of questions that’ll give you insight into their organization and if they’re a good fit for you.
Do you have expertise in my industry?
Managed IT services providers don’t have to be aware of every little detail of your industry, but they should know how you use technology solutions within your organization. The more information your IT services company knows, the better they’re able to recommend solutions to you.
What’s your approach to disasters?
75% of businesses that don’t have proper plans in place fail within 3 years of facing disasters. As a result, you need to make sure that any managed IT services provider you consider has a strong disaster recovery procedure.
You should ask them to share an example of a client that encountered a disastrous situation and what they did beforehand to prepare the client against risk of damage or loss. In addition to proactive protection, you should ask them what they do when disaster does happen to respond and aid in the recovery process.
Do you have previous customers I can speak to?
One of the most effective ways to figure out if a managed IT services company is right for you is to ask their previous customers about them, especially if you work in a similar industry. Reading online reviews is great, but the best way to get the information you need about a prospective IT services company is to have a one-on-one conversation with current or former clients.
Can your solutions be tailored to my specific needs?
Each organization has specific technological needs. As a result, it makes no sense to pay for services that you won’t use. Make sure you have the ability to pick and choose from their offerings to get exactly what you want. By doing this, you can eliminate unnecessary costs.
Who will be managing my account?
A properly managed IT services company will provide you with the best performance alongside consistent support, personalized attention, and significant technical expertise. However, to be able to have a successful working relationship with them, you’ll need to get to know your point of contact and determine if they’re an appropriate match for the culture of your business. If there are potential issues from clashing values, then you’ll be working around these barriers for the duration of your relationship. Even if you successfully are able to circumvent this concern, the quality of the work produced will suffer as a result.
How easily are you able to scale your managed IT services?
Especially for smaller companies, growth is expected. Any solutions you get will need to be able to scale to accommodate. There are tools that you may not find useful when smaller, but as you expand they become useful. These should be able to be easily implemented by your partner.
When you need managed IT solutions, you need someone you can trust to get the job done properly. PCM Canada, formally PCM Canada, is a highly trusted managed IT services provider to a diverse group of companies.
Contact us to learn how we’ll give you the IT solutions you need.