In Part I, we discussed the benefits Skype for Business can bring to the business professional. In Part II, we will take a look at the advantages it offers IT specialists.
Since its rebranding from Lync in 2015, Skype for Business has seen a substantial adoption rate, with a recent survey indicating that 62% of enterprise level businesses use the platform for their unified communication strategy.
The latest version incorporates significant changes designed to make it an attractive choice for IT departments. Microsoft has implemented tools making it easy to plan, deploy and operate the product; offering powerful features that simplify the rollout and management processes.
Let’s examine some of the benefits Skype for Business brings to the IT specialist.
How Skype for Business Benefits the IT Specialist
Avoid redundant tools. Skype for Business allows companies to do away with separate PBX systems for a single solution incorporating both meetings and voice capabilities.
For voice systems, the Cloud PBX feature will integrate with your existing communications assets and Telco PSTN systems, bringing high-quality voice and video communications to your organization. You will also benefit from fast provisioning, reporting, and diagnostics of your voice services.
Moreover, for meetings, Skype for Business removes the need for different web and audio conferencing tools, and it incorporates simple management features.
Centralized security. Microsoft has encrypted all communications made through Skype for Business with Advanced Encryption Standards. As part of its suite of security protocols, the platform takes advantage of centralized enterprise-level security, as well as strong privacy controls that are compliant with most regulatory requirements.
Advanced deployment tools. Skype for Business incorporates a variety of tools that simplify the platform’s deployment; featuring setup and provisioning tools designed to make the rollout process easier. Skype for Business includes:
- On-premises to online user migration tools
- Health and readiness reporting
- Intelligent setup functions
- Improvements to patching functionality
- Call quality dashboard
As well, Skype for Business features a suite of troubleshooting tools including monitoring, logging, debugging, reporting, and call quality methodology that makes it easier to discover and resolve issues.
Adoption support. One consistent area of difficulty for IT specialists relates to user adoption. Skype for Business tackles this by offering information materials aimed at smoothing the adoption process.
From email templates announcing a change in platforms to training videos outlining the benefits of the product, webinars, quick reference cards, and other help documentation, Skype for Business support resources make the change management process a great deal easier.
Skype for Business has been designed with end-to-end IT support in mind, making it a uniquely powerful unified communications tool that can replace all of your existing communication platforms.
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