By working with PCM Canada, your business will have no need to burn through its IT budget to maintain a first-in-class IT system. PCM Canada’s clients leverage the following benefits:
Don’t Let Sprawling IT Issues Stop Your Business from Investing in its Strengths
PCM Canada supports over 6,500 companies across Canada with a full-spectrum of IT services designed to handle every IT need in your business so that you can focus on overtaking your competitors and increasing your profitability.
PCM Canada’s comprehensive IT Services suite includes the following service areas:
Managed IT Services
As your business grows, your IT needs – and the complexities that accompany them – will grow as well. There’s no need to take the risk of aggressively expanding your IT expenditure for new and costly equipment or hiring. You can maintain a strong IT presence without the high costs.
We provide a full-service IT helpdesk to respond to and manage your daily IT challenges at any time and from any location. With a ticket resolution rate of 75% on the first call – and within four minutes – our team is ready to troubleshoot your issue and return you to focusing on your work.
PCM Canada equips you to simplify your printing (including scanning and copying) assets and reduce printing costs across your company. We ensure maximum uptime while eliminating any waste, surplus hardware, excess staff time on maintenance and other inefficiencies.
Onsite IT Service and Support
Should you run into a problem with your IT system, PCM Canada’s Field IT Service and Support team will remotely diagnose and resolve your problem(s). If we’re unable to remotely resolve the problem, we’ll deploy our certified IT experts to provide on-site problem resolution.
By leveraging PCM Canada’s Managed IT Services, you’ll have have access to more than 600 certified IT experts (accumulating over 500 certifications) for resolving any IT problem.
Hardware and Cloud IT Service and Support
Not every business has the fiscal resources or physical space to absorb on-premise servers and other cloud infrastructure assets. PCM Canada provides an end-to-end cloud hosting solution in which you can securely host your websites, applications, email and other online assets.
We handle the monitoring, maintenance and security work to ensure that your web assets are fully functional, enabling you to focus on your core business activities instead of complex IT.
As an IT service provider, PCM Canada offers device management and end-user management services. We assume the challenge of managing a burgeoning device fleet and user base.
Our IT service and support duties include ensuring the reliability of your devices (e.g. phones and laptops), enforcing end-user policies and controlling access. We work to ensure that your business’ operates swiftly without compromising your confidential data and information.
We understand that the cloud is essential to not just storing and processing data in of itself, but in enabling countless applications and services to run reliably and cost-effectively.
However, issues such as errors, bug-fixing and cybersecurity threats are critical problems that aren’t easy or affordable to manage alone.
This is where you call on PCM Canada for our cloud management support: we’ll ensure that your system is always monitored, managed and secured so that you can focus on the core businesses relying on the cloud instead of the cloud itself.
We offer virtual desktop infrastructure (VDI) services to meet the needs of any size or type of company, enabling you to scale VDI in accordance with your exact needs.
Should a disaster – such as fatal error or cyberattack – strike your business and prevent it from carrying out its operations, PCM Canada’s DRaaS will be there to get you back-up and running.
We store your data in highly-secure data centers so that we can immediately restore them in case of any disaster – you’ll recover in short order.
Software Management
PCM Canada’s business IT services offer an end-to-end software management solution. We help you identify your exact software needs, ensure your software assets are compliant and up-to-date, and make volume licensing affordable and access to your business.
We equip you to build a complete picture of your existing software assets as well as identify gaps, redundancies and vulnerabilities. Be it out-of-date licensing (which can result in both security and compliance problems) or reducing costs (by removing redundancies or finding better licensing arrangements), PCM Canada is here to help with our software asset management services.
Regardless of whether you are a small, medium-to-large or enterprise company, PCM Canada will help you develop a streamlined approach for licensing software for each of your users and devices. Not only do we reduce the risk of security vulnerabilities and compliance breach, our volume licensing services help you reduce overall costs and plan for future requirements.
Our software advisory services will help your business select the software it needs to drive its current and long-term operations. In addition to selecting the right software, our volume licensing as well as software asset management services ensure that you’re able to procure and maintain software assets cost-effectively with no risk of redundancies, security gaps or compliance risks.
IT Professional Services
PCM Canada’s IT Professional Services have equipped more than 6,750 clients across Canada with the tools, experience and human resources to implement all of their IT needs.
Regardless of whether you need Managed IT Services on a daily basis or IT experts to manage a complex project, PCM Canada brings 30+ years of experience as an IT solutions provider in a range of complex and regulated industries (including finance, health, manufacturing, oil and gas, government and others) to the table.
You can readily draw on PCM Canada’s 600+ certified IT experts (who have collectively earned over 500 certifications) to bridge IT expertise gaps in your business. This includes service desk support, server administrators, business analysts and project managers. Our IT Staffing can fill any expertise gap on short-notice, you can simply avoid absorbing the high-cost and risk of finding and hiring skilled, certified and experienced IT professionals.
Procuring new IT hardware is often necessary, but doing so in a cost-effective manner is far from easy. Our IT Services include IT Procurement and Logistics support that will precisely identify your exact needs and help you secure new hardware at the lowest possible cost and with the highest possible benefit in terms of after-sale support and warranties.
We’re able to provide these services by leveraging our partnerships with the IT industry’s top vendors and suppliers. We can help you negotiate favourable contracts and optimize your IT expenditure for the long-term.
Business IT Services
PCM Canada’s Business IT Services are available to clients of any size, from enterprise through small and medium businesses. We enable your business to handle its growing IT demands with expanded capacity and new capabilities while also optimizing your IT resources.
We’ve accumulated over 30 years of experience as an IT services provider in highly complex and regulated industries, including finance, manufacturing, health, oil and gas and others.
From managing massive device fleets, high-risk security issues, securing all of your data and guaranteeing its availability in times of crisis and supporting your hardware procurement, PCM Canada can affordably manage your existing assets.
Enterprise Infrastructure
Be it your networking, data storage and/or hosting assets, PCM Canada is equipped to manage your IT infrastructure. We build an architecture roadmap for your company and, in turn, enable it to utilize an array of hosting solutions so that you can reduce your on-premise expenditure.
Your IT system is integral to driving your business, but it shouldn’t consume more of your time, human resources and budget than necessary. Rely on PCM Canada’s full-spectrum IT services to optimize your IT spending without clawing-back on your IT system’s effectiveness.
We understand that IT is complex and costly, but your devices, data and applications must work at all times so that you can compete on the market. Building an internal IT team is high-cost and high-risk, especially if your IT needs fluctuate and leave you with a bloated IT overhead.
PCM Canada’s Small Business IT Services will equip you with the exact IT capabilities you need to thrive in your industry without the cost and risk of a large internal IT investment.
PCM Canada Leads IT Services Companies
Leverage PCM Canada’s 30+ years of IT services experience, first-class industry partnerships and cross-country pool of certified IT talent to optimize your IT budget, expand the effectiveness of your IT system and overtake your competition. Contact us today to get started.
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