Leveraging PCM Canada’s managed support services will provide you with these benefits:
Are Daily IT Issues Consuming Too Much of Your Time, Resources and Attention?
PCM Canada offers a 24/7 managed services help desk with experienced and certified IT experts to troubleshoot and solve all of your company’s IT problems.
Contact PCM Canada today to see how our managed IT services and support suite will allow you to readily handle your company’s daily IT issues without new hiring or acquisition costs.
Managed Services Help Desk
As part of its managed IT services and support package, PCM Canada offers a robust a full help desk (based in Canada) with 24/7 availability. On average, our certified IT experts solve 75% of tickets on the first call and within four minutes.
Don’t let growing IT issues force you into new hiring and procurement. Use PCM Canada to fully cover your growing needs without the fixed costs of a bloated team.
Alternatively, our help desk is available to handle daily troubleshooting and support tickets so that your internal IT staff can focus on strategic and higher-priority projects.
Expert Managed Support Staff
Outsourcing your daily IT support and services to a managed support company shouldn’t mean compromising on expertise and quality of service.
PCM Canada has more than 600 experienced IT experts (who earned over 500 certifications from Microsoft, Cisco, VMWare and others) with experience in the finance, government, health, oil and gas, manufacturing and transport industries to tackle any IT problem.
Field Support IT Services
If you’re stuck with a problem that cannot be diagnosed or resolved remotely, PCM Canada will dispatch its IT experts (Field Support Services) to your location to provide onsite support.
Public cloud hosting and hybrid cloud solutions are essential to today’s business operations, but they’re also difficult and costly to maintain, especially in alignment with increasingly complicated security and regulatory requirements.
PCM Canada’s cloud managed services support is available to manage your cloud system. We draw upon our certifications and partnerships with Microsoft, VMWare and Cisco to keep your cloud system running, secure and compliant with your industry’s regulations.
Should your system be struck with a fatal error, our Disaster Recovery as a Service (DRaaS) will immediately restore it so that you can quickly return to normal operations.
Device and User Management
We can support your extensive device fleet (including mobile/phones, laptops and tablets) with lifecycle hardware monitoring, optimization, imaging and decommissioning.
Our user management services include enforcing end-user policies, controlling access and remote-wiping data (including swift-response in case of device loss or theft). We place the security of your data and reliability of your device and device usage top-of-mind.
Don’t let gaps in your team’s experience, qualifications or skill-sets stop you from undertaking an essential IT project. You can leverage PCM Canada’s pool of certified experts to assume project manager, business analyst, server administrator and IT service desk support tasks.
By drawing upon over 30 years of experience in providing IT solutions, especially in complex industries such as finance, health and others, PCM Canada offers a risk-free and lower-cost alternative to traditional and time-consuming hiring efforts.
Managed Support for all Company Sizes
PCM Canada’s managed IT support services can be used by enterprise, large, medium and small businesses alike. We can tailor our offerings to exactly match your requirements and let you optimize your IT expenditure while achieving improvements to your IT system.
Contact PCM Canada today to discover how our managed IT support services will equip your business to swiftly and effectively handle its internal IT issues while limiting cost and risk.
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