It’s important for you to understand exactly what you should be looking for in a managed IT partner.
Your organization has specific, unique needs and you want to make sure that not only is that understood, but that the managed IT services organization you work with can help fulfil your goals.
These IT outsourcing best practices are a great way to help you choose the right IT outsourcing provider:
1. Establish Clear Objectives For Your IP
You cannot have success with any IT outsourcing venture if you don’t properly plan out what you’re looking to achieve. This way, you can set internal expectations as well as allow the IT managed services firm to best serve you.
2. Have a Compatible Provider
You and your IT services provider need to be on the same page. They need to be compatible with the culture of your organization and its objectives. Not only that, they must have the right set of skills, expertise, and working style.
You and your provider will be working hand in hand. As a result, choosing the right provider shares many of the same processes as choosing the right candidate to hire.
3. Remain Focused
Key players have a tendency to get caught up in the deal, rather than considering the long-term result. One area that organizations tend to get caught up in is the cost savings. They try to document all the benefits of the deal and lock in prices, cost reductions, and any other terms and conditions.
This leads to a general lack of focus on the long-term goals the organization has when making such an important change in the operation of their business.
4. Change Your Perception of IT
Many organizations view IT as a cost centre. This leads to an unhealthy perception where you’re trying to constantly reduce how much you spend on IT.
Instead, you should look at IT as a source of value. Switching your organization’s viewpoint on IT clarifies that it is key to the ongoing function of the business.
5. Communicate Clearly
When communicating with your service provider, make sure you’re clear about the requirements for whatever issue you’re discussing.
Be as specific as possible. Back and forth communication is critical to this process, much more so than when you have in-house IT.
6. Maintain Responsibility
Just because you’re outsourcing doesn’t mean you have no responsibility.
Your organization’s functions are directly impacted, so you need to make sure you’re actively involved in collaborating with the outsourcer.
Read More About Outsourcing IT:
- Calculating IT Outsourcing Costs, Savings, and ROI
- Types of Managed IT Services & Business Services
- PCM Canada’s IT Outsourcing Guide
7. Value Expectations
You get what you pay for with managed IT services.
If you are putting too much cost pressure on your outsourcer, they may have to cut corners to achieve the results you want, like using the junior staff.
8. Maintain a Presence With Your IT Provider
For larger organizations, you should, if possible, budget to keep some presence at the service provider.
You’ll want to know exactly what’s happening and when. By having an ambassador there, you’ll be able to quickly stay connected and remain aware of issues faster, leading to quicker resolution.
9. Get IT Leadership Onboard
IT outsourcing isn’t something that middle management should be handling. You’ll want to get senior management like the CIO onboard both on the client and vendor side.
Read More About IT:
- What is Software Asset Management?
- 5 Best Practices in IT Procurement
- Top IT/Cyber Threats Facing Wealth Management Today in 2018
10. Tackle the Right Projects For Outsourced IT
For organizations that maintain their own IT team and use outsourcing to complete projects, you’ll want to ensure that you’re using your outsourced IT correctly.
In many cases, IT tends to unload unwanted work to be outsourced, rather than what outsourcing is ideal to complete. Each company will have different tasks that make sense to outsource based on their objectives.
PCM Canada leverages over 30 years of experience aiding clients across a vast array of industries. Contact us today to book a free 30-minute consultation to learn how we can help solve your specific IT needs.