Do you have the right service provider to help you leverage the technology embodied in these new fleet management tools?
To determine that, you must ask your IT provider the right questions.
Question to ask: Can your field support services meet our IT needs?
The increased productivity generated by these new management tools can’t happen if your IT system breaks down. But breakdowns happen. You’ll want an IT provider that offers a full menu of capabilities in field support services so it can diagnose and resolve issues remotely.
If the issue can’t be resolved remotely, does your IT provider have the field support services staff that can dispatch a service technician to provide on-site and desk-side help? When your IT infrastructure is down, you lose time and money.
Ideally, you also want an IT provider that has experience in preventive and reactive maintenance, offers hardware support in case of a crashes, ensures that your software and apps are compliant and functioning, and makes sure your systems are safe from hackers.
Maximize Uptime of Your IT Infrastructure
For fleet managers to get the most out of these new tools, they’ll have to be tightly integrated into a company’s IT system. That’s where your IT provider comes in. You’ll want a service provider that can maximize uptime on your IT infrastructure, while you focus on your business.
It’s the provider’s job to make sure that integration occurs seamlessly and maximizes infrastructure uptime.
Your provider is the key to leveraging this new technology to improve operations, reduce costs, and boost productivity. That, in turn, will increase competitiveness and profits.
That can’t happen if your provider isn’t up to the task. So how do you know if your provider is the right one? You need to vet your IT provider to make sure it provides the right services, which you can do by asking questions about things like their IT consulting capabilities, field support services, and IT procurement.
Question to ask: Do you offer IT procurement services?
A provider’s IT procurement services can help you make sure that your business’ IT needs are met with equipment that provides the right value and functionality. So, you’ll want to review your provider’s IT procurement services.
Keep in mind that a provider that offers a managed IT procurement and purchasing can help you realize upfront cost savings by obtaining IT equipment and licensing at the best prices. It can also help you take advantage of any warranties and discounts available. In addition, a provider IT procurement team can help you develop an in-depth purchasing process that gives you insights into your purchasing activities.
These are just some of the questions you’ll want to ask a service provider to make sure that they can help you get the most out of the new fleet management tools being developed now and in the future.
When integrated with your IT system, these tools can provide valuable information that can help you beat your most pressing operational challenges. More important, they can help you boost competitiveness and profits. Without the right IT provider, none of that happens.
Reach today and learn how the IT experts at PCM Canada can streamline your fleet management practices.