Our field support services:
- Address problems before they happen
- Quickly respond to any issue
- Prevent costly equipment failure
- Ensure compliance through our patching and security services
- Help manage your IT projects and keep them on track
When something goes wrong, our IT Field Support team are there to diagnose and remotely resolve the issue. If your problem can’t be fixed via phone or email tech support, we can dispatch a field service technician to provide on-site and desk-side resolution.
Preventative and Reactive Maintenance
Your network, servers, hardware, and software all require regular preventative maintenance in order to work effectively and consistently. Through our managed IT services, scheduled maintenance programs ensure that proper patches are installed and that your systems aren’t overloaded. This maintenance ensures that everything works as it should — preventatively addressing what might not be able to be diagnosed over the phone.
Sometimes no matter how well hardware is taken care of, it can randomly crash. Acrodex Field Support services include equipment testing to ensure that your end user devices are working properly and to repair devices that failed. This proactive approach has been proven to curve larger, unforeseen expenses in the future.
Program and software patches are often provided via remote assistance, but sometimes Field IT Support is required to ensure that your software and apps are working properly and fully compliant.
Especially for industries that require high levels of compliance for the storage of sensitive company or customer information, constant security checks are needed to keep data secure. Our Field Support technicians can run different analyses to ensure that your systems are protected from a malicious attack or virus.
From project managers, back end developers, to systems administrators, our Field Support technicians can provide expertise to ensure that your project is on-track and provide strategic guidance on what can be done to achieve the best results from your technology.