In 2019, IT budgets are yet again on the rise due to business technology issues.
According to Spiceworks’ annual The State of IT report, 89% of companies expect their IT budgets to grow or to stay steady, with the biggest reason being the need to upgrade outdated IT infrastructure.
We know what the major trends are heading into 2019 and beyond. The likes of AI and blockchain are taking the tech industry by storm, and enterprises are — to no surprise — continuing to grow their cloud budgets.
So, where are the business technology issues?
It is easy to get caught up in the wave of excitement around new technology trends and forget about the issues that will impact your day-to-day operations.
Technology Issues Businesses Will Face in 2019
So, what exactly are those issues? Below, we recap some of the big IT issues businesses will face.
And, we’ve got a hidden issue that you will need to keep your eyes on.
1) IT Security is Still Top of Mind
In an age that is powered by exuberant amounts of data, every single organization is responsible for protecting their customer and employee data.
However, that’s easier said than done, and the cost of getting hacked has severe impacts on IT budgets. According to the Ponemon Institute’s 2018 Cost of a Data Breach Study, the average cost of a data breach is $3.86 million.
Contributing to that cost is time — the Ponemon Institute states that the average time for detecting and containing the average, smaller scale breach is 266 days.
With the cost of a data breach increasing each year, don’t expect that to change in 2019.
2) Data is Everything
Securing your data is not the only issue — organizations are still struggling to find the best ways to utilize the data they’ve collected.
So much so, that Educause’s annual Top 10 IT Issues report includes issues around data multiple times. Primarily, around two points:
- Data management and governance: organizations across all industries are struggling to institute effective data governance practices.
- Data-enabled institutions: organizations will have to identify ways to make use of all the data they are collecting, and accurately use those insights throughout the decision-making process.
3) Poor Application and Server Performance
And for good reason.
4) The Increasing Cost of Legacy Applications and Server Infrastructure
Your current IT infrastructure can be an enormous drain on your IT budget. According to a BMC report, the majority of organizations reported that ongoing maintenance and management either increased moderately or significantly.
The simple reality is this: as technology gets older, it will cost your business more to own and maintain.
Unexpected crashes, ineffective dashboards, or any number of reasons can cause applications or servers to experience downtime or disruptions. If this issue is not addressed, increasing your IT budget may not have the intended effect, as the cost of maintaining this technology also increases.
5) Significant Waste from Support Tickets and Break Fixing
Is your IT department working late nights and weekends, fighting an endless battle with your aging legacy applications and servers?
Consider these statistics from Zendesk: internal IT support teams receive an average of 492 tickets every month and it takes an average of 24.2 hours to provide the first response. Of those first responses, about 69% are resolved in just one touch.
6) Inability to Identify or Solve REAL Business Issues
All of these issues culminate in the inability to solve any real business issues. You want to take advantage of AI, the blockchain, the cloud, Internet of Things (IoT) devices, or any other technological innovation.
But you cannot if your IT department is bogged down maintaining issues that will only get worse with time.
So, How Does Your Business Solve Technology Issues?
While there are a few ways to solve these issues, most are short-term fixes.
For example, to decrease the time wasted on support tickets, you can always increase the number of support employees in your organization, but that increases salary costs.
Best in class organizations leverage systems that use predictive analytics and AI to proactively identify and address storage, server & application issues automatically.
With a predictive analytics platform, your IT can become proactive, predicting issues across your infrastructure stack before they arise while also empowering your business decisions with accurate data analysis.
One platform used for this type of solution is HPE InfoSight.
Click here to read the full article about HPE Infosight – in short, it provides the following benefits:
- Automatically solves issues that arise through real-time patching
- Prevents downtime and disruption across servers and applications
- Lowers overall expenses across your IT through automation
How can you solve issues around poor app and server performance with HPE InfoSight? As a HPE enterprise and platinum partner, PCM Canada is uniquely positioned to solve those issues in your infrastructure. Contact us today to get started and learn more.